The First-Visit Fix: How to Stop Sending Technicians Back to the Same Job Twice
Your technician finishes a furnace repair at 2 PM. The customer signs off. Everyone’s happy. Then the phone rings at 7 AM the next morning. Same customer. Same furnace. Still broken. Now you’re eating a second truck roll, burning a schedule slot that could have been revenue, and dealing with a customer who’s one bad … Read more